Consumer Analitycs

The consumer analytics group at ISCI is devoted to the study of managerial decisions. Group members develop empirical and normative models to describe the behavior of agents and their decision-making processes, which play a key role in improving the efficiency of management systems. The modeling of agents’ decisions combines methods from a broad array of fields including operations research, microeconomics, behavioral economics and consumer psychology.

The group is working on several research projects in collaboration with a range of private and public entities including big-box retail chains, retail banks, hotels, restaurants, hospitals, online marketing platforms, government procurement agencies, law courts, airlines, competition regulators and consumer protection agencies, to name just a few. Several of these projects have led to practical implementations that are currently in use.

Group members also participate in an active research network of scholars from top business and engineering schools at universities such as Harvard, Chicago, Stanford, Columbia and MIT. The annual “Management Science Workshop” (www.msworkshop.cl), organized by the group, has become an internationally recognized conference attended by eminent scholars from around the world.

 

Consumer Analytics Researchers

Andrés Musalem

Grade: Ph.D. in Marketing, University of Pennsylvania, The Wharton School.
Areas: User Behavior, Business Intelligence, Retail.
Lines: Bayesian Methods, Economics and Econometrics & Marketing.

Academic Hierarchy: Assistant Professor, Industrial Engineering Department, Universidad de Chile.

Personal Webpage

Daniel Schwartz

Grade: Ph.D. in Behavioral Decision Research.
Areas: User Behavior, Methodological Tools, Energy.
Lines: User behavior, behavior economy, energy, decision making under uncertainty.

Academic Hierarchy: Professor of the Industrial Engineering Department, Universidad de Chile.

Personal Webpage

Ricardo Montoya

Grade: Ph.D. in Marketing, Columbia University
Areas: Production Management, Retail.
Lines: Quantitative Marketing, Database Marketing, Operations Management.

Academic Hierarchy: Assistant Professor of the Department of Industrial Engineering, Universidad de Chile.

Personal Webpage

Marcelo Olivares

Grade: Ph.D. Operations and Information Management University of Pennsylvania, The Wharton School, Philadelphia, PA.
Areas: Production Management, Management in the Public Sector, Industrial Organization, Retail.
Lines: Empirical work in various areas of operations management, including retail operations, supply chain management and service operations management.

Academic Hierarchy: Associate Professor at Industrial Engineering Department, Universidad de Chile.

Personal Webpage

Denis Sauré

Grade: Ph.D. in Decisions, Risk, and Operations, Columbia University.
Areas: User Behavior, Methodological Tools, Mining, Industrial Organization, Retail.
Lines: Stochastic modeling and its applications to service operations and revenue management.

Academic Hierarchy: Assistant Professor of the Civil Engineering Department, Universidad de Chile.

Personal Webpage

Marcel Goic

Grade: Ph.D. Industrial Administration (Marketing) – Carnegie Mellon University.
Areas: Production Management, Retail.
Lines: Retail Management, Bayesian Econometrics, Price Planning and Assortment, Decision Support Systems, Loyalty of Customers and Retention and Marketing in Databases.

Academic Hierarchy: Instructor Professor of the Department of Industrial Engineering, Universidad de Chile.

Personal Webpage

René San Martin
Grade: Bachelor in Psychology (U. Valpo.), Master in Congitive Studies (U. Chile), Doctor of Psychology and Neuroscience (Duke University).

Area: Consumer analytics

Line: Neuroscience of Decision Making.

Academic Hierarchy: Assistant Professor, Faculty of Economics and Business, Universidad Diego Portales.

Personal Webpage